General Discussion
Are you having trouble connecting your myQ Wi-Fi garage door opener or hub to your router?
Do you want to ensure that your router settings are optimized for your myQ device? Look no further! In this post, we will provide you with a list of recommended router settings for myQ Wi-Fi products, as well as some troubleshooting tips for common issues.
Routers with Known Issues:
Before we dive into the recommended settings, it's important to note that some routers may have issues connecting to myQ devices.
According to a recent email from Chamberlain Support, the following routers have known issues:
• T-Mobile Arcadyan KVD21 5G gateway: Only works if another router/access point is connected. Unable to adjust built-in router settings which is why this router will not work.
• AT&T BGW 320-500: There are no changes that can be made in the settings of this router to get the opener to connect to Wi-Fi that we know of. Most of the failure to connect have happened with our Phoenix logic boards and may not affect the new chip in Falcon logic boards.
• Starlink: This router does not work with Chamberlain/LiftMaster devices. It may be able to work with advanced network adjustments. We are not aware of which ones. These routers do not support inbound ports, port forwarding, mac filtering, etc. This router will either work or not and may be successful in business configuration vs residential.
• Eero: If the router has BETA WPA3 enabled, it will not work with myQ. Advise the customer to turn off WPA3 and use WPA2.
Recommended Router Settings:
Now that we've covered the routers with known issues, let's move on to the recommended router settings for myQ Wi-Fi products. These settings were provided by Chamberlain Support in a recent email and are divided into basic and advanced settings.
Basic Wi-Fi Settings:
1. Network Set to Broadcast: Set your network to broadcast and not hidden. myQ products may work properly with a hidden network, but this is not recommended and cause issues with myQ Wi-Fi products staying connected to the Wi-Fi network. 2.4 GHz Wi-Fi Band is Enabled: If your router has both 2.4 GHz and 5 GHz bands, ensure 2.4 is GHz enabled. myQ Wi-Fi products only support 2.4 GHz band Wi-Fi and will not connect to 5 GHz band Wi-Fi.
2. Wi-Fi Password Encryption: Set your router's Wi-Fi security to WPA3 if possible, WPA2 will also work. Mixed mode (WPA/WPA2/WPA3) setting is not recommended and can cause issues with myQ Wi-Fi products staying connected to the Wi-Fi network.
While myQ products support other security protocols (like WEP and WPA), security protocol WPA2 is the minimum recommendation with WPA3 being preferred.
Note: WPA2 Enterprise and WPA3 Enterprise settings are not compatible with myQ products. WPA3 Personal will work if the myQ device has been updated to the latest firmware.
Advanced Wi-Fi Settings:
1. Ports Required for myQ Products to Communicate with the myQ Server: Verify inbound and outbound TCP port 8883 is open. Verify the port is not being blocked by your router or a firewall product. Not having this port open will cause the myQ Wi-Fi product to not connect to the server. Note: User modified routers using an open-source firmware (such as DD-WRT, OpenWRT, etc.) have not been tested with my
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